Maintenance tips

Jewelry care tips

Preserve the shine, respect the material, prolong the life of each piece.

Your jewelry is not just an accessory: it's a precious piece, often imbued with meaning. With a few simple steps, you can keep it beautiful for a long time, while respecting the fine materials from which it was created.

1. The 3 essential daily habits

1. Put on your jewelry last, take it off first.

  • First: skincare, makeup, perfume, hairspray
  • Only then: necklaces, rings, bracelets, earrings
  • In the evening: remove your jewelry before removing your makeup or taking a shower

2. Avoid prolonged contact with:

  • Water (shower, bath, swimming pool, sea)
  • Perfume, creams, oils, styling products
  • Household cleaning products, chlorine, alcohol

3. Wipe dry, then put away

  • After each wear, gently wipe your jewelry with a soft, dry cloth.
  • Store them in their individual cases , away from direct light, humidity and friction.

2. Maintenance according to the materials

Gold jewelry

Gold is a precious metal that ages well, but it appreciates being treated with care:

  • Wipe regularly with a soft microfiber cloth
  • For light cleaning:
    • bowl of lukewarm water + a drop of mild soap
    • Soak for a few minutes, then brush gently with a very soft brush (like a child's toothbrush).
    • Rinse quickly with clean water, then dry thoroughly with a soft cloth.
  • Avoid repeated impacts that can damage the gold (especially on rings).

Chic tip: a light patina on gold can be very elegant. The goal is not to make it shine "like new" at all costs, but to keep a beautiful, living material .

925 silver jewelry

Silver can naturally tarnish on the surface (slight oxidation). Our silver jewelry is treated with an anti-oxidation coating , but some care is still recommended:

  • Store them in a closed pouch or case , separated from each other.
  • If a slight dark veil appears:
    • Rub gently with a special silver polish or a soft, dry cloth
  • Absolutely avoid:
    • Storage in the bathroom (too humid)
    • contact with perfumes, creams and household products

Gold plated

Gold plating requires a little more care to preserve its gold layer:

  • Do not wear your gold-plated jewelry in the shower, at the beach, or in the pool.
  • Avoid sleeping with it on all the time to limit repeated friction.
  • Clean only with:
    • a soft, dry cloth , without abrasive products
    • No aggressive brushing, no chemicals

The idea: to protect the gold layer to keep this beautiful warm color for a long time.

Cultured pearls

Pearls are living, delicate, and organic materials. They love to be worn, but don't like chemicals.

To do:

  • Wipe them after each wear with a soft, slightly damp cloth , then dry.
  • Store them flat, in a fabric-lined case , away from direct light.
  • Wearing them regularly: contact with the skin (without products) helps maintain their shine

Absolutely avoid:

  • Perfume, hairspray, cream on the pearls
  • Shower, bath, pool, sea with your pearls
  • Store them in a very dry or very humid place
  • Store them at the bottom of a box with other jewelry that could scratch them.

Expert tip: a pearl necklace that is worn a lot may require professional restringing after a few years, for safety and aesthetic reasons.

3. Gestures to avoid with all jewelry

For all your jewelry, whatever type it may be:

  • ❌ Sports, weight training, yoga with rings and bracelets
  • ❌ Shower, bath, sauna, hammam with your jewelry
  • ❌ Beach, pool, salt water, sand
  • ❌ Loose storage in a bag or makeup bag
  • ❌ Household or DIY products with your jewelry in hand

These situations accelerate wear and tear, scratch surfaces, loosen clasps and tarnish metals.

4. How to properly store your jewelry

Good organization is already a form of maintenance:

  • Opt for individual cases or a compartmentalized box.
  • Separate:
    • the collars to prevent them from getting tangled
    • the beads of metal jewelry or jewelry with sharp edges
  • Avoid the bathroom: choose a dry room, away from direct sunlight.
  • When you travel, use a jewelry case with separate pockets.

5. Home cleaning: a simple little ritual

  1. Prepare a bowl of lukewarm water with a drop of mild soap (except for the beads: use a slightly damp cloth only).
  2. Soak your gold or silver jewelry for a few minutes.
  3. Brush very gently with a soft brush if necessary.
  4. Rinse briefly with clean water.
  5. Dry thoroughly with a soft cloth .
  6. Allow to finish air drying on a clean cloth, then store in its case.

If you have any doubt about a particular piece of jewelry (stones, pearls, specific finish), do not immerse it in water: simply use a soft, dry cloth.

6. When should you call in a professional?

We recommend a professional check-up when:

  • A clasp seems worn or difficult to close
  • A stone, a pearl, or an object appears to be moving.
  • Your jewelry has suffered a significant impact, fall, or snag.
  • You want to restore the overall shine to a garment you've worn for years

A quality piece of jewelry deserves proper care, just like a beautiful garment or a pair of designer shoes.

7. Need personalized advice?

Each piece of jewelry is unique, and so are your lifestyle habits.
If you have any doubts about the care of a particular item (pearls, gold, silver, gold-plated) or if you would like advice before cleaning:

  • Send us a photo of your jewelry
  • Describe how you wear it on a daily basis

We will guide you step by step to adopt the right techniques, while respecting the material and the soul of your jewelry.

Frequently Asked Questions

1. What are the delivery costs and times?

  • France & Belgium : Free delivery on orders over €150 .
  • EU : Free delivery on orders over €250 .
  • International : Free delivery on orders over €300 (delivery costs calculated automatically at checkout according to the selected carrier).
  • Order preparation : 1 to 7 business days. Each piece is prepared with care to guarantee the best possible quality.
  • Delivery times : The exact delivery time is indicated during order confirmation.
    Delivery times vary depending on the country and the chosen carrier (La Poste, DHL, UPS, etc.). These times are estimates and may vary during peak periods or due to logistical issues.
  • For urgent orders, please specify this in the order notes.

2. Do you deliver to my country?

Yes, we deliver worldwide , except in exceptional cases of countries not served for logistical or regulatory reasons.
If you have any doubts, contact us via the Contact page before placing your order.

3. Are there any additional customs fees or taxes? (International)

  • For deliveries outside the European Union , customs duties, import taxes or other local charges may apply upon arrival of the package.
  • These fees are the responsibility of the customer and depend on the regulations of your country.
  • We advise you to check with your country's customs services before ordering.

4. My parcel is lost or returned, what should I do?

  • Lost package : Contact us immediately via the Contact page with your order number.
  • Returned package : You will be refunded upon receipt of the return, and will need to reorder if necessary.

5. Can I track my order?

Yes, a tracking link will be sent to you by email once your parcel has been shipped; please check your spam/junk mail folder or contact us.

1. How do I return an item?

  • Cancellation period : 14 days after receipt.
  • Return conditions : Product unworn , in its original packaging, with tags.
  • Procedure :
  1. Contact us via the Contact page or by email, indicating your order number .
  2. We will confirm the return address and the procedure to follow.
  3. Pack your jewelry carefully (ideally in the original packaging + protection).

2. Which items cannot be returned?

For hygiene and personalization reasons, some items cannot be returned, including:

  • Earrings (unless never worn and still sealed, at our discretion),
  • Personalized jewelry (engravings, custom creations, special sizes, etc.),
  • Gift cards, promotional codes, or final sale products marked as non-returnable.

These cases are specified, where applicable, on the product sheet.

3. Can I exchange an item?

  • Direct exchanges are generally not possible.
  • The usual procedure is:
    Return the desired item (if it is eligible for return),
    Receive a refund ,
    Place a new order for the desired item (different size, different model, etc.).

4. When and how will I be reimbursed?

  • Once we have received and checked your return, we will process the refund within 24 to 48 business hours .
  • The refund is made to the same payment method used for the purchase (bank card, PayPal, etc.).
  • Depending on your bank, it may take a few extra days for the refund to appear in your account.

1. Where are your products manufactured?

Our jewelry is designed in France and made with carefully selected hypoallergenic materials :

  • 925 sterling silver, nickel-free
  • Genuine gold and/or high-quality gilding
  • Other materials compatible with sensitive skin .

Each piece is then checked and prepared before shipment from our partner workshops.

2. Are your jewelry pieces suitable for sensitive skin?

Yes. We prioritize nickel-free materials that are compatible with sensitive skin.
If you have a known allergy (specific metal, plating, etc.), please do not hesitate to contact us before your purchase so that we can guide you towards the most suitable parts.

3. How do I care for my jewelry?

To prolong the life and shine of your jewelry:

  • To avoid :

    - Seawater, swimming pool, spa (chlorine, salt and chemicals),
    - Perfumes, creams, household products,
    - Prolonged contact with other metals or abrasive surfaces.
  • Best practices :

    - Remove your jewelry before showering, sleeping, playing sports or doing manual work.
    - Gently wipe them with a soft cloth after contact with skin or water,
    - Store them separately in their original pouch or box to avoid scratches and friction.

4. What does the warranty cover?

  • Manufacturer's warranty: 2 years
    - Covers manufacturing defects (defective clasp, abnormal welding, etc.).
    - Does not cover normal wear and tear, breakage due to misuse or impact, natural oxidation of metals, or losses.
  • Repairs :
    - Some repairs can be offered on a quote basis (e.g., broken chain, clasp to be replaced).
    - Contact us via the Contact page with photos of the jewelry in question.
  • Re-plating :
    If the plating on your jewelry has faded over time, a replating service can be offered on request (depending on the model).
    Contact us for a personalized quote.

5. Do you offer custom-made or personalized jewelry?

Yes, in some cases. For a custom-made creation or personalized jewelry (wedding, event, special gift):

  • Send us your project via the Contact page, describing:
    - the type of jewelry (ring, necklace, bracelet, earrings),
    - the desired metal,
    - any stones,
    - your indicative budget.

We will respond with the options, deadlines and prices.

1. How can I tell if my order has gone through?

After your payment has been validated, you will receive a confirmation email summarizing:

  • your order number,
  • the items ordered,
  • Your delivery and billing address.

If you do not receive this email within one hour, please check your spam folder . If necessary, please contact us.

2. Can I cancel or modify my order?

  • Cancelation :

    - Possible within 2 hours of ordering, as long as preparation has not started.
    - Contact us as soon as possible via the Contact page or by email, indicating your order number.
  • Modification (address, product, size, etc.) :

    - Once the order is being prepared or shipped, we can no longer modify it.
    - In case of error, you will have to wait for receipt and then, if eligible, proceed with a return .

3. I sent to the wrong address, what should I do?

Contact us immediately with your order number and the correct address.
If the package has not yet been shipped, we will update the address.
If the package has already been shipped:

  • We cannot guarantee the modification.
  • In the event of a return to sender, reshipment may incur additional delivery charges.

1. What payment methods do you accept?

We accept, in particular:

  • Bank card (Visa, Mastercard, etc.),
  • PayPal .
  • Apple Pay.
  • Google Pay.
  • Shop.
  • Klarna (coming soon).

The available payment methods are displayed at the time of checkout.

2. Is the payment secure?

Yes.

  • Payments are processed via a secure payment platform .
  • Your banking details are encrypted and are never stored on our servers.
  • We cannot see or access your full bank details.

3. Do the prices include VAT?

  • For orders delivered within the European Union , prices are inclusive of all taxes unless otherwise stated.
  • For deliveries outside the EU, local taxes may apply upon receipt (see section “Customs fees”).

1. Do you offer gift wrapping?

Yes, our jewelry is carefully packaged in a suitable pouch or box .
If you would like special gift wrapping or a personalized message, you can specify this in the order notes during checkout.

2. Can I add a personalized message?

Depending on the periods and options available, you can:

  • Add a short personalized message to your order.
  • specify this in the order notes or via the Contact page right after your purchase (indicating your order number).

1. How can I contact you?

For any questions, specific requests or order tracking, you can contact us:

  • By Email : contact@lorvert.com (response within 24 hours).
  • By phone : +33 (0) 1 85 09 42 10
  • Via our Contact page : Click here to access the dedicated form.

2. Need more help?

If you cannot find the answer to your question in this FAQ:

We will be happy to help you choose your jewelry, track your order or answer any other questions.

Write to us: contact@lorvert.com or via our Contact Page